Privacy Policy

At DragnVape (“we,” “our,” or “us”), we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, dragnvape.com (“Site”). We adhere to the highest standards of data protection and privacy compliance, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Please read this Privacy Policy carefully. By using the Site, you acknowledge and accept the practices described herein.

1. Commitment to Privacy and Data Protection

We recognize the importance of privacy and the sensitive nature of your personal data. DragnVape is dedicated to protecting your personal information through appropriate technical, administrative, and physical safeguards. This policy underscores our commitment to ensuring transparency, accountability, and user trust.

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all personal information collected through dragnvape.com and any associated communications between you and us, whether by email, contact form, or other channels.

DragnVape is the data controller of your personal information. As a data controller, we determine the purposes and means for which your personal data is processed. If you have any questions or requests related to your personal data, please contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Information about how you use our Site, including browser type and version, operating system, Internet Protocol (IP) address, referral source, length of visit, page views, and navigation paths. This data helps us optimize Site performance and user experience.

b. Account Data
Information you provide when you create an account, make purchases, or register for services, including your name, billing and shipping addresses, email address, and phone number.

c. Profile Data
Details about your interests, purchase history, product preferences, feedback, submitted reviews, and engagement behavior with our services and content.

d. Communication Data
Records of communications with us, including support inquiries, contact forms, email correspondence, and service feedback.

e. Technical Data
Device information such as hardware model, device identifiers, screen resolution, mobile network information, browser plug-ins, and system configurations that support secure and functional website delivery.

f. Transaction Data
Information relating to purchases made through our Site, including order details, payment method (processed via secure third-party gateways), delivery tracking, and transaction timestamps.

g. Preference Data
Marketing preferences, newsletter subscriptions, opt-in/opt-out status, your response to promotions or surveys, product interest categories, and other consumer preferences.

4. Legal Bases for Processing

We collect and process personal data based on the following legal grounds:

– Consent: Where you have explicitly consented to processing (e.g., subscribing to newsletters).
– Contractual Necessity: To fulfill our obligations under any agreement with you, including managing orders and customer support.
– Legitimate Interests: To enhance Site functionality, analyze consumer behavior, and improve services while ensuring your rights and freedoms are not overridden.
– Legal Obligation: Where processing is required by applicable laws or regulations.

5. Your Rights

Under applicable data protection laws, you may exercise the following rights:

– Right of Access: Request a copy of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of personal data under certain conditions.
– Right to Restriction: Restrict processing of your data where legally applicable.
– Right to Data Portability: Obtain your data in a structured, commonly used format for transfer to another service provider.
– Right to Object: Object to processing on grounds relating to your particular situation, or for direct marketing purposes.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We implement a range of industry-standard technical and organizational measures to protect your data, including but not limited to:

– Data encryption during transmission and storage
– Role-based and password-controlled access to data
– Secure infrastructure, antivirus tools, and firewall protection
– Routine backup procedures and disaster recovery protocols
– Employee privacy training and limited access to personal data

7. International Transfers

Where your data may be transferred, stored, or processed outside your jurisdiction, we ensure adequate protection through appropriate legal safeguards, such as the European Commission-approved Standard Contractual Clauses or equivalent frameworks.

8. Data Retention

We retain personal data only as long as necessary for the operational, legal, and contractual purposes outlined in this policy:

– Usage & Technical Data: Retained up to 12 months for analytics.
– Account & Transaction Data: Retained for up to 7 years as required by tax and financial laws.
– Profile, Preference, and Communication Data: Retained for the duration of the customer relationship and up to 2 years post-termination or inactivity.
– Marketing Preferences: Retained until you withdraw consent or object to processing.

9. Cookie Policy

DragnVape uses cookies and similar tracking technologies for functional and analytical purposes. Categories include:

– Essential Cookies: Required for core website functionality and user login.
– Functional Cookies: Remember choices to enhance user experience.
– Analytics Cookies: Collect usage data to improve Site performance (e.g., Google Analytics).
– Performance Cookies: Help us understand browsing behavior and speed performance.

Cookies do not allow us to access your computer or any personally identifiable information unless you choose to share it with us.

10. Cookie Management and GDPR/CCPA Compliance

Upon visiting our Site, you are presented with a cookie banner to manage preferences in accordance with GDPR and CCPA requirements. You may adjust settings or revoke consent at any time through our Cookie Settings page or via your browser’s preference tools.

If you are a resident of the European Economic Area (EEA) or California, you have the right to opt-out of the sale of your personal data, if applicable, and to manage your cookie consents individually. We do not sell personal data as defined under the CCPA.

11. Children’s Privacy

Our Site is not directed to or intended for children under the age of 13. We do not knowingly collect or solicit personal data from individuals in this age group. If we become aware that information from a child under 13 has been collected, we will delete such data promptly. If you believe a child has submitted data without parental consent, please contact us at [email protected].

12. Policy Updates & User Notifications

We may periodically update this Privacy Policy to reflect changes in technology, regulations, or our practices. Any material changes will be clearly communicated on dragnvape.com. Continued use of the Site indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

DragnVape is fully committed to upholding your privacy rights under applicable global data protection laws. Should you have any concerns or believe your data has been processed in a way that violates this policy, please do not hesitate to reach out to us.